Please keep in mind that your cPanel username and password are the same as your username and password for your FTP.
By resetting your cPanel password you are also resetting your FTP password.
To reset your cPanel / FTP password please follow the directions below:
- Log into the Client Area using your primary email address and your password.
- Navigate to the Services > My Services section from the top navigation menu.
- Click the Active button in the last column of the product table.
- Click the Change Password link in the Actions navigation menu in the left column.
- Fill up the form and click the Save Changes button.